Found a car on cars.com, set up an appointment,... and bought the car! The salesperson, Leah, was very professional, courteous and thorough. The sales manager, Dave, was also very professional. I live 1 1/2 hours away from the dealership, but was treated like I a local customer. I have worked in auto sales for years and can be quite critical of how some dealers do business, but I was very pleased with my whole buying experience.
Every single person that played apart in my car purchase was wonderful! Starting with Jill at the desk, Dan as my sales rep, Steve & Shane really made it all happen & Marie assistance! I am a big believer in customer service & this team hit all important points to have a returning customer! Thank you again for all the work you put In to make sure I left with what I wanted!
In looking to lease my Fourth MKX I was pointed towards Cortese Lincoln. I am extremely happy that I did. The exceptional treatment that I received from owner John Cortese, General Manager Joe and Salesman Wayne were truly above and beyond anything I had received from any other dealership that I had dealt with in the past. I would not hesitate to recommend this outstanding dealer to any of my family, friends or acquaintances. If you are looking to buy or lease a car please do not hesitate in looking to Cortese Ford, Lincoln or Chrysler dealerships. It would be worth your while. Rochester is just a short drive down the thruway to exit 46 in Rochester.
Excellent service and support .
Cardell was my sales rep for my first Ford purchase. He did an amazing job making my wife and I feel comfortable with our decision to purchase a Ford Escape. Great guy, would definitely recommend people go see him with their next vehicle purchase!
I've purchased a lot of vehicles over the years and I've never been treated as well as I was by your team! From start to finish the experience was fantastic!Everyone went out of their way to make sure I had the rite vehicle for my needs and that I was happy with the deal we came to.
Excellent visit and handling by Burt. he got us exactly what we wanted and we felt like it was a good deal. Felt nice to be treated like a higher end customer even for a used vehicle.
bought car previously from Cortese many years ago; when did internet inquiry, your dealership did not "bug" me, as others did; you gave me the information I requested, then a follow-up call, and then left me alone until I had made up my mind what car I was interested in
Chris was welcoming and professional from the start. He listened to our needs and presented us with options. It seems we were at the right place at the right time
Cortese is the definition of great customer service!!...
Did an excellent job of finding the right vehicle for me and made it easy and quick to finalize the deal.
Professionalism; explanation of mechanics; quality of product
I had leased a Lincoln MKX from Cortese Lincoln and it was taken back by Ford RAV because it was a lemon. I then decided to buy a Ford Edge, and after shopping around I came back to Cortese Ford.
My sales rep Leah Gardiner was very courteous, efficient and professional. She called ahead to introduce herself and kept me informed when any issues arose so they could be dealt with promptly. The sales manager Dave was also very cordial and professional.
I initially brought my 2011 Ford Fusion to Cortese Ford as recommended by Darren VanOrden who's advice I trust as I've been advised for many years by him regarding my vehicles for an issue with my brakes. While waiting for the repairs to be completed I wandered through the showroom and after discussing the new Fusions with Darren he gave me the name of Burt Lyon should I be interested in a new vehicle. Not really interested at the time in purchasing a new car I did take a test drive with Mr. Lyon in a 2016 Fusion and was impressed with both the vehicle and the lack of high pressure to buy. The following day I went back and test drove the car again and again was not pressured to buy but did end the day purchasing it. Darren is an outstanding asset to your service department as he has successfully guided me through the repairs of numerous vehicles and Mr. Lyon was also helpful without being "pushy" as some salespersons are known to be.
I'm very satisfied on all counts. Salesman, Anthony Abbott, did everything possible to assist me.His manager was also very helpful. I would definitely recommend both of them to family and friends.
Burt Lyon assisted in my 6th vehicle purchase at Cortese
Tommy our salesman fantastic Steve finance fantastic service fantastic I believe Dave manager terrible will not deal with him again
I hadn't bought a car at a dealer in 17 yrs. I bought a chevy at a ford dealer. Weird. The dealing was good. I like Shane and Steve(Steve the money guy).
Your staff was courteous and helpful through out the process. They went out of their way to make the leasing experience as painless as possible.
Burt is the best. Very attentive and willing to understand the needs of the buyer. Great job and options offered.
Very quick and pleasant experience .
It was an excellent experience! I was treated professionally, yet a warm and friendly environment! I love the car and will be a Ford customer forever!
Great experience took time with my questions
Very excellent experience with All the staff. Especially Angel Merced. The best salesperson I have ever come across. I would recommend Angel and the Cortese team to all my friends and family.
Pleasant service, although not very efficient. I didn't like the hard sell about the extra services (glass, paint, etc.) Extended warranty rates were extremely high.
They we absolutely wonderful!We came in with a price goal in mind and they did everything they could and got us the deal we wanted! The we're patient helpful and all around great! Amazing car buying experience!
John Cortese, Darren the sales manager and Jimmy Vito the salesman were excellent to deal with. Courteous, understanding of my calculations, and equipment on the car.
Very good, second purchase from Cortese...Dave E. Did a nice job.
I needed a car but did not go ready to make a purchase. Tommy Ciavarri made all the difference. He was knowledgeable, informative, and so easy to do business with. He made the car buying experience a simple and easy process. He went out of his way to build a relationship with me. I have never even had anyone go into the details of the car features as he did. If he is Cortese, you have a great dealership!
Everyone was very pleasant to work with and very helpful. They all made me feel comfortable with my purchase and addressed any and all of my concerns. This was before and after my purchase. It was a big decision, but I feel it was a good one.
It was great. No nonsense, no games. I wanted to drive a car to see if I liked it and I was able to without pulling credit or meeting five different people in the office.
It is always a pleasure doing business with Cortese.Our salesman Mike Howell was great with assistance from my previous salesman Steve Weston. Both did a great job getting us into our 2016 Fusion.
Burt was an awesome!
I visited Cortese 1st (of 3 dealers visited) to consider leasing or buying an Edge- I later expanded it to lease two Edges. I frankly didn't expect that Cortese would be the best package, but then again, I had not counted on Burt Lyon. Burt worked very hard to get this deal done and he was true to his word to a T. My wife and I love the Edges and I have nothing but praise for how Burt represented Cortese- he is a real asset to your firm. One negative- my wife was not pleased with her interaction with Jesse when she brought her car in for assessment
Sales staff & front end staff were great. They made you feel like you were their only customer. Went out of there way. Great staff
Everyone was great and things went very smoothly.
it was very good
The sales person was perfect. The car on the other hand was not. Left rear turn signal did not work "good inspection" and the drivers heated seat does not work. If your maintenance was as good as the sales person then life wold be good.
My husband and I went shopping for one vehicle to lease but ended up getting two great deals. Tommy Ciavarri was our sales rep and he was great. Very helpful in finding the cars that fit our needs and was very helpful in answering all of questions. He was also very polite and friendly sales rep.
Good trade in value had to go back twice after pick up of car to straighten out paperwork
Great. Daniel Tucker worked with me on truck purchase and locating what I was looking for. Very good experience, would buy and recommend Cortese.
EXCELLENT. This is the first time in al;l my 40 years of buying cars that I ever returned to the same dealership for another purchase!!!!!
My salesman Tommy was great. I really felt taken care of. The only sour taste that I had in my mouth was the the lease terms that we had agreed upon the day before we changed when I came to pick the vehicle up. I would have appreciated a phone call instead of having to find out last minute.
I was surprised at how long the process took to pick up the vehicle, even though I made an appointment. However, I was glad that the service portion of the process had been completed. The sales representative (Jimmy) was often difficult to understand, as he often spoke quietly and quickly
Dan Tucker work tirelessly to track down the vehicle with the exact specification I wanted and worked with me through the whole process to deliver a great price. Very satisfied with my purchase and the experience I had. Will definitely be referring everyone to Cortese Ford and will be going back for my next purchase.
Cortese had a 50th Anniversary Limited Edition Mustang GT that I wanted to purchase. Given the rarity of this car, I was not sure that they would be willing to "deal", nor treat me (a woman) with the respect that many women are not afforded by others in the automotive sales industry. I have to say I was pleasantly surprised, from the woman (Michelle Reed) who handled my initial phone call, to working with the GM, Ron Christiano, at the end of the purchase. All aspects of this purchase turned out to be a pleasurable experience. The "deal" was as I had set out to agree to. My salesperson, Cardell Bouie, was kind and considerate and mindful of my requirements in order to come to negotiations. The Sales Manager, Jesse Cicione didn't play any games with me, when we were crunching numbers at the end to come to an agreement, and the finance Manager, Steve Weston, went above and beyond the normal call of duty to make me happy, in spite of the fact that I didn't need financing. All were friendly, knowledgeable, and extremely respectful. I am an extremely savvy (and picky) owner and collector, and everyone at this dealership quickly learned that and stepped up to meet and exceed all of my expectations. My car was delivered on time, detailed as I had requested, and delivered by what seemed to be half of the staff, at the end of the day. There were smiles, handshakes, and friendly exchanges amongst us all. I am pleased beyond words and look forward to giving this "team" my business again in the future. Thank you Cortese Ford!!
My visit was very pleasant. My salesman, Burt, had the facts and numbers in helping me decide which truck was best for pulling a fifth wheel RV. I'm a disabled war veteran and he guided me through the process of what benefits are available to me and what modification would better make my driving my truck easy.Thanks
Everyone was attentive, felt welcomed as soon as I walked in the door.
It was a smooth transaction with no pressure and no surprises.Donna did a good job helping us with our purchase.
Your salesman, Dan Tucker, is a real credit to your organization. He has proven to be highly knowledgeable and competent. I wish that I could say the same with respect to my brief introduction to John Cortese.
Bill was really nice, not pushy, didn't try to talk me into anything I couldn't afford. Best sales person I've ever dealt with, ever. Feel like he did a lot to get me what I was looking for. Really appreciate his efforts.
It was excellent and I really love my new Explorer.
Purchased a '12 Fusion SEL from Burt Lyon. He was great throughout the entire process. On a couple of visits, we had our children with us, and he had great patience with us and provided coloring books to the kids each visit. The only thing that concerned me was that the day we took home the vehicle, there was less than 1/4 tank of gas, and having a rental car (totalled my car in an accident) and our 2nd vehicle with us, I had to fill 2 tanks, and then put some in our 2nd vehicle that night, as we live in Newark, NY and our 2nd vehicle is a mini van. So $200 in gas in one night after buying a $17000 + car really made us unhappy. Overall, I would recommend Cortese Ford to my friends and family.
Cardell bouie was a great person to work with
Outstanding service from Joe on selectin the right Auto for my needs. Many thanks to Shane explaing the Sync features to me + my wife. I will continue telling people how happy I am with Cortese dealership!
Shane has been our regular sales person for a long time now. He is excellent!
Extremely satisfied. Special mention toward professional and approachable manner I was dealt with by Tommy of Cortese Ford. Followed through with everything promised.
Both Tim and Dan were very friendly and helpful. Tim was very knowledgeable regarding the MKX. He was a good saleman, but not pushy. When I picked up my vehicle he patiently explained everything to me. I would recommend Tim to my friends looking for a car.
AWESOME!!!!! The salesman, Nathan, Salesmanager Steve were such a joy to work with. They went above and beyond.This was the BEST experience I have ever had with a dealership.
Great experience, Nathan was great and others also helped out that had a Jeep Wrangler with questions that i had.ÃÂ
Was a little let down at first,as the 2011 f-350 I was there to test drive was sold the night before.It turned out much better for me as I drove home in a 2014 f-250 crew cab lariat diesel [much better truck]very satisfied !!! Tommy was very professional and pleasant to work with.ÃÂ
very good experience
bought a new Jeep. Jeff Hill was my salesman. Service was EXCELLENT!!!! I would go back to him again!!! ÃÂ
Andrea and Steve are just amazing. They made an almost impossible situation occur! Andrea did above and beyond what is expected and still does to make sure I am happy with my new vehicle!
I had a great experience with Andrea. She worked with us on the price I needed for my payment. I got a great vehicle! The people were very friendly. I will be coming back in 3 years for sure!
Andrea Chapin took care of me throughout my buying process.SHE IS AWESOME! I can't express enough how thankful I am for her service, she went out of her way to make sure I was all set with everything I needed and did it with a smile. This is my first car bought from a dealer and she made the experience friendly, happy, and personal. I will definitely be buying through Cortese in the future. Thank you Andrea!
They were very helpful and professional.
Positive. Fair price for a great car with low mileage. Sales person Donna was great
Cardell is an awesome asset to the sales team. He made the car buying experience enjoyable and fun. I'll certainly be sending folks his way! Plus the car is such a joy to drive!
My old car was totaled in an accident. When I went to Cortese Ford to find a replacement, sales person Andrea Chapin was very helpful and professional. She answered all of my questions and guided me in leasing my new vehicle without steering me towards a more costly option.
I originally went to Cortese because it was the closest TrueCar Buyer closest to me. Upon meeting Andrea I didn't want to deal with anyone else. I did leave to test drive a Mazda and chose the Escape. Driving the other car sold me on the Escape. So I came back to Andrea. I HATE,yes HATE the process of purchasing a car. But Andrea made it as painless as possible. She was just fun. She also knew her facts and her cars.
A very unfortunate and unexpected event brought me in to Cortese, looking for a new car. All of the staff that I interacted with helped my high stress situation become much more manageable. Had a great time with Dan Tucker. He took great care of me through the entire process. He was never pushy and took the time to answer my questions. He was also willing to communicate with my dad over the phone. It took two visits, but I am beyond satisfied with the vehicle I walked away with! I also worked with Rocco at the Dodge store, because that is the lot the car was at. He is also an incredible guy, patient, knowledgeable and very helpful. Incredible pricing on my Ford Fiesta, warranty package that's a steal and top of the line customer service - couldn't have asked for more!
It was a fantastic experience. Our salesman was especially helpful and patient and everyone that we came in contact with was friendly, helpful and pleasant. Quite the opposite of feeling "pressured," I felt like Tommy and everyone else in the dealership wanted to do whatever they could to make this a great experience.
We recently returned a leased vehicle leased from another ford dealer. At Cortese, We were treated with respect and was not pressured to make a decision. The other dealer told us if we were leasing we must take a vehicle off the lot. Cortese was willing to find us the exact car we wanted or was willing to order one for us. Our salesperson, Audrey, provided a detailed explanation of all the suv's features ... And there are many. Great experience ... We lease a vehicle every every 3 years ... Will certainly go back to Cortese. Ford Explorer Limited ... Great vehicle.
Leah Gardiner was professional Attentive to our wants &needs.She is a credit to your dealership!
It was a very good experience. Anna Marie was excellent.
Excellent experience in buying my truck from Tommy Ciavarri of Cortese Ford Lincoln. He was very professional, helpful, and made it an easy experience.
Very pleasant experience with Cortese. Excellent salesperson, knowledgeable and friendly, well educated on the product.
very pleasant buying experience. the entire staff is friendly and helpful. I would highly recommend Cortese FORD.
Bob was very accommodating, even stayed late to close the deal.
Dan was excellent throughout the purchasing process. Kept us updated during the storm related power outages and made sure to guide us through as quickly as possible once the power was restored.
Welcoming, friendly, helpful and very professional
Everything was gone through thoroughly.
Great. We used True Car and got a good deal, no arguing or hassle. No upsell. Chris Dunkleburger was very knowledgeable and easy to work with.
Honest, respectful and enjoyable
My opportunity in the purchase of the Escape was amazing. Nathan was helpful in every degree. I have tried to buy a car from Cortese for years, but Nathan made it possible.
Great Chris was very knowledgeable about the grand cherokre. Very helpful. Very flexible.
The sails staff was so helpful and knowledgeable about all of our needs.
I had purchase a car Oct. 2015 from the your company. I have receive great service and greetings since I purchases.
I purchased a Ford Focus RS 2016 from College Station. Tom Ciavarri handled diligently all paperwork and interacted with me by phone and text messaging.
Richard was amazing , he made the process very easy.Everyone was helpful and nice.I would deffinatly recommend Cortese to my friends and family.
I worked with Derek and it was an awesome experience. I was traveling from Syracuse, so he helped me out via email to start and provided all of the details I needed. I would highly recommend all of my family and friends to him!
Burt is the best! Genuine and a pleasure to work with.
Suzanne Barber was very helpful and friendly. She had great personality and customer service skills.
Anna treated me with respect and gave me several options to meet my driving needs.
Had a pleasant experience with the staff, very easy to work with.
We had a great experience just like last time. Cardell is a great help and so is Steve.
Samantha was friendly and helpful, even when I showed up close to closing time to test drive a vehicle. Although, she was unable to work with me on the price of the vehicle-she was able to include a remote start and have it installed prior to pick up. The process of purchasing a used vehicle was seamless on my end, thank you to the whole team!
Everyone was very friendly. We didn't feel any pressure. Things were handled in a decent time frame. Angel was very accomadating and we were happy with the results
My experience was great. I went in knowing exactly what I wanted and they made sure I wasn't there for an unreasonable amount of time. My salesman went over many options so I was able to make a good decision.
We had an excellent salesman. Very personable...made us feel like family!
Derek and Jill went above and beyond to find the truck I wanted.
Tomas Viacarri was very pleasant to work with when I decided on a car.
I had a great experience at your dealership.A great sales person Suzie. I got what i wanted for my trade without the back and forth process that always seem to happen at other dealerships. I was very happy with my car and the price without all the haggeling i will recomened Cortese to anyone i know looking to buy or lease a vehicle.
I was very please with Nathan Dupra my sales person he did a great job in making my decision to lease with Cortese. He explained all the features in the F-150 that I ended up leasing and was very helpful in getting the price I wanted.
Our sales guy was Jeff Rupert and he was a pleasure to deal with. He is a great asset to Cortese and we would recommend him to anyone that is in the market to buy a car!!
It was great, Bert made this truck experience very pleasurable, he was very knowledgeable and great to work with
Very helpful and accommodating .. .
My wife Donna and I had a great experience and are extremely satisfied
Very courteous, knowledgeable. Smooth deal. I only wish that he would have asked to but out the last three payments on my current lease.
It was very simple and relaxed. .
Sam Cubiotti provided amazing customer service to myself and my fiance! This is a wonderful establishment that I look forward to doing business with for many years to come! Thank you so much Sam!!
Chris Dunkleberger did an awesome job with keeping me informed as to what I needed to do. I was satisfied with my experience there and plan to go back in the future. I will be recommending Cortese Auto Block to family and friends. Great job Chris than you
Your team was very knowledgeable and professional
Great experience. Very nice employees with all three gentlemen I worked with. Nick was my salesman. He was great and did what he could to get me into the car I wanted to fit my budget.
Everything went far better than I anticipated.
No one addressed me at first but then Suzanne came over took care of everything. Also she got me out of my Impala nightmare.
Great buying experience. Donna Spofford is top notch, and made me comfortable from the first phone conversation. The finance, sales manager, and any other staff I encountered were terrific. I appreciate the attention we received while there. I bought a car at a fair price.
Rick Riola was very helpful with helping me choose my purchase. I'm very pleased with the way your business is run. Great communication, which I believe is the key to just about everything in life. I would like to know if you or your staff have a specific person I can contact at the Audi Dealership. This would be a great help to me so that I do not go there with a "blindfold" on. Thanks, again, for all your help.
The service was GREAT nothing but respect and kindness from the staff. They took the time to go the extra miles to put me in the car I'm very happy with and they explained everything about the car and the paper work. They did not rush me Graig and staff are the best.
Wanted to test drive an awd 300. did so. didn't intend to purchase vehicle same day as i still had 2 months left on previous lease. they didn't explain that cortese would be paying off the current lease til much later in the process so i was confused at first about why the sales gal was trying to get me into the car same day but all in all it was really good. the sales department seemed very willing to work with me and go to bat for me to get me into the car based on my budget and not having to come out of my pocket too much. The finance manager was also respectful and answered my questions and didn't push anything to an uncomfortable level.
Jeff Hill is an excellent salesman. He approached me as soon as I entered, answered stupid questions without getting frustrated and really went out if his way to maintain the right level of contact after my initial visit. Having been in retail for over 25 years with my own store for 10 of them, I can say "nice job" from a customer service standpoint to Jeff and the whole team there.
It was great, everyone was nice and courteous. I worked with Jeff Hill. Walked out feeling like I got a fair deal. Jeff made sure I was comfortable at all times
Anna Moretti, the salesperson, has always been very attentive to my vehicle needs and does her utmost to meet them. The dealership does likewise with servicing all my vehicles. I would always recommend Cortese to my family and friends.
Overall it was a great experience. .
Friendly customer service made the buying experience enjoyable .
Everything from Service to the cost and condition of the car were excellent. I couldn't be happier.
Leah was my sales person and did a very good job for me. . .
Excellent...Cordell made the transition to my new lease a breeze! . ....
Shanewchapin@gmail.com Shane helped us to purchase the exact car she was looking for after I looked for a week and found the 2016 Ford Fiesta that only you had
Jeff Hill was very helpful throughout the process. He made me feel very comfortable with my purchase and went above and beyond to make sure I was able to get the truck of my dreams in my price range. I am very satisfied with my purchase and will definitely recommend to my friends and family!
I have bought almost two dozen vehicles for personal use and dozens for business over the years. .
our Salesperson was Angel and both my wife and I found him to be very personable and likable. He made the sale a pleasant experience.
It was excellent. The vehicle was ready was promised. The staff was courteous and respectful. The deal was what I wanted
I was treated with respect from the moment I entered the showroom, by everyone I came in contact with. Kudos to the staff for making me feel like family and not just dollar signs.
Great Experience which I owe to two of your employees, namely Leah Gardiner & Jimmy Vito. I've been to Cortese before and always have had lousy service. These two people stuck with me almost all day until we were able to make a deal.
Everyone I interacted with was very friendly and helpful. I was impressed at how upscale and clean the dealership was. Even the bathroom was nice! Wayne Rainey is a good man and made sure all my needs were met
went in to look at cars to buy. wasn't planning on buying that day but good a good deal and had a great experience with Tom Ciavarri.
Our salesman, Cordell Bouie, was excellent and helped to make the experience easy. .
My experience was very professional! I couldn't have asked for more, the staff that helped me purchase my vehicle went out of their way to make sure I got the vehicle and sale that I was looking for!
Great people with little pressure for any unwanted items. Kind of time consuming compared to other dealers but over all great experience.
I have referred you the following guy to you because of my best experience with ford in the past.
Excellent follow up regarding my Rewards account. Originally told I could apply it as a down payment , it was closed by mistake and reopened and was able to get a check issued to my home address.
burt lyon is avery good sales person
Tommy was great. Told it like it is. Knowledgeable.
Great, knowledgeable and prepared
Sales rep Andrea was outstanding. She took the time to deal with me and me alone, with as much time as was needed to make my decision
It was very easy. Jeff was wonderful. He explained everything perfect, made sure I was happy
It was great and I love my new Escape
I go to cortese when looking for a new car. The first time I went I got a great deal, and a reward for refering a relative. When I bring the car in, I dont get pressured to get anything fixed that doesnt need fixing They are trustworthy and make good deals
"Had a great experience at Cortese Lincoln. Donna was so helpful and polite. I believe this was the best experience we have had in buying a car. Thanks for your great service."... More Less
Cardell was excellent throughout the entire buying process. He was patient with us and very understanding of the process we had to go through since we are a 5013c organization.... More Less
It was ok. I've always dreaded going to a dealership to buy a new vehicle due to the stress involve in making a huge purchase and when you're not sure if the company's interest in just selling a car to make a sale or really have the customer's best interest at heart while making the right business sense.... More Less
I had Tommy as my salesperson, and was he awesome! Tommy was very personable and has great people skills. Overall experience was great!... More Less
As always, a great experience. I'm moving to FL next month, and was happy to take care of my lease return and new lease with a dealer I trust.
It took longer than I thought it would to lease out a car in inventory that same day, but overall it was a very good experience.
Jeff Hill was an absolute pleasure to work with. He is very knowledgeable of the F-150 and worked hard to find my wife and I, a good vehicle at a good price, with no pressure
Very friendly and accommodating .
Purchased a 2016 F250 XLT Diesel Crew Cab. Tommy Ciavarri was very helpful. .
very good time purchase a new vehicle . .
Dan was great. Found the best financing option for me and very knowledgable about the vehicle as he owns a similar model.
I had a very good experience. Laura was very helpful and informative. .
Excellent. Clifford Williams. The best .
Anthony Angotti took the exact amount of time to listen to my specific needs and navigated me to vehicle that suites my family's and my personal needs. He continued to contact me to let me know the paperwork that I had to come back to the dealership with via text and calls which made the deal flow without hang ups. On delivery day he spent incredible amount of time showing me every feature available on the truck. He took me through every aspect of the nav and media features as well as settings which gave me clear understanding of the vehicles touch screen computer. Finally, the professionalism throughout was an outstanding experience